My teaching methods include lectures, role playing, demonstration and brainstorming. The materials I use for my lessons are diverse as well. These include: books, notes, movies, music samples, trips to different hispanic locations in the city, among other sources.
I am a business manager with more than 7 years of experience in sales and customer service. I have worked for big and small sized companies in South America, UK and Canada. I speak 4 languages and spanish is my mother tongue.
→ Bachelor in Business Administration
→ Diploma in International Commerce
→ 7 years of work experience in business management and international business
→ Responsible, reliable, multitask, leadership
→ English - French - Spanish – Portuguese
Manager | August 2015- April 2018
Ten Thousand Villages – Fairtrade & Organic Produce Retail Store
• Ensure outstanding customer service by providing a friendly environment, which includes greeting, acknowledging and re-approaching every customer, maintaining solid product knowledge
• Communicate most current promotions and advertisements to customers and personnel
• Replenish merchandise, monitoring floor stock and processing online order sales
• Process cash/credit/debit purchases, reductions and price changes at POS
• Ensure associates and volunteers adhere to all company policies as per the employee manual
• Manage associates and volunteers schedule and training sessions
• Manage merchandising, displays and maintenance of the store’s cleanliness
• Perform general office support such as scanning, filling, answering calls and sending letters, and other miscellaneous duties as required
Administrative Support | Feb 2014-Jul-2015
AT&T Inc.- IQOR Inc.
Canada Caribbean & Latin America (CCLA) Corporate Collections Department, Canada
• Research and assist agents and managers with the policies and procedures of all activities within the Department
• Guarantee quality online customer service to CCLA corporate customers and colleagues around the globe by email and telephone.
• Investigate background of customers, track and solve their questions
• Run diverse internal reports for Collections Director and managers using different ERP and CRM tools
• Track all activity within the Corporate Collection Department.
• Update and upload coding of customer accounts in Collections Tracking Tool
• Gather and deliver online and physical paperwork to different departments
• Translate documents and conversations between different parties
• Supervise and motivate collection agents
• Manage Collections Department email account
• Perform general office support such as scanning, filling, and sending letters, and responding to different requests and other miscellaneous duties as required
Assistant Junior | Jan 2010-Oct 2013
Agricolas & Forestales, Peru
• Meet with current customers, identify their needs and follow up orders
• Represent the company abroad (US and UK) and promote our portfolio (brazil nuts and pecans) to potential clients.
• Develop a business plan for new products (quinoa)
• Translate conversations and written dialogues between the director and customers
• Gather exports paperwork and follow up the exports operations
• Supervise, evaluate in situ and motivate workers.
Management Assistant | Sep 2008- Dec 2009
Double OS Import Export, Peru
Sales Agent | May 2002- May 2003
UK Hydroslides Ltd, United Kingdom
OTHER WORK EXPERIENCE
English Teacher | June 2003-Oct 2003
Guang Ya School (primary school), PR China
Bachelor in Business Administration | University of Lima, Peru | 2010
Diploma in International Commerce| University of Lima, Peru |2010
International Baccalaureate| United World College of the Atlantic, United Kingdom | 2003
Francisation | CÉGEP St Laurent | 2014
MS Office (Word, Excel, PPT) - Minitab - SPSS - Google Tools - Oracle - Citrix- SAP-Dayforce
Spanish Language Volunteer | 2015-présent
CLC École des Langues
INTERESTS & HOBBIES
Dancing and Badminton/ Wine tasting / Entrepreneurship
spanish lessons close by? Here's a selection of teacher ads that you can check out.
Superprof can also suggest oral expression - spanish lessons to help you.
Learning isn't a problem, oral comprehension - spanish lessons for all!
Taking writing comprehension - spanish lessons has never been easier: you're going to learn new skills.
|at his home||at your home||By webcam|
|1 hour||Not available||$22||$22|