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$30/h
1st lesson free!
Verified teacher profile
Response Time 24h
Lessons offered by LISA
  • Individual
  • In group
The lessons will be held
  • By webcam
Taught subjects
  • Basic computer
  • Microsoft Word
  • Microsoft Powerpoint
  • Outlook
Levels
  • All Levels

Business Professional with over 20 years of experience in the IT industry

Methodology

My teaching methodology is more a Collaborative one. I think it is important for students to learn and work together and also be able to reach out to the instructor for guidance as well. A collaborative environment should be a safe one.

Background

Over 20 years of experience in the IT/Banking/Education arena. I have taught online classes for 10 years, ranging from 20 - 35 students. It is very rewarding to see the progress that my students made throughout the courses. I am a very hands on instructor and truly believe there are no stupid questions.

Rates

Rate for online lessons : $30/h
Lessons offered by LISA
Individual
In group
The lessons will be held
webcam
Taught subjects
  • Basic computer
  • Microsoft Word
  • Microsoft Powerpoint
  • Outlook
Levels
  • All Levels

LISA's resume

Software Testing Specialist 08/18 - present

β€’ Develop appropriate project test approaches in Salesforce. Build project test plans.
β€’ Apply the appropriate test case design to meet the test objective. Escalate blocking items.
β€’ Execute test plans and test cases, create test data, and report results in a timely, clear, and concise manner.
β€’ Identify gaps in test cases and report and investigate issues/bugs.
β€’ Evaluate processes and available tool sets to ensure delivery of reliable results.
β€’ Create User Stories, Test Plans, Test Cases and execute for results.
β€’ Well versed with Azure DevOps.


Business Applications Analyst I 01/15 – 08/18

β€’ Key contributor in implementation of Salesforce rollout.
β€’ Maintained builder software database (Newstar Sales).
β€’ Conduct testing of all new systems and new releases and enhancements to existing systems.
β€’ Developed and maintained all end user system documentation, training materials and FAQs.
β€’ Microsoft CRM – Supported, updated and corrected issues within CRM.
β€’ Resolved all user reported system Help tickets on a daily basis in coordination with the Help Desk staff.
β€’ Performed System Administration and Security Administration functions for all related business applications.
β€’ Assisted in implementing new business systems. Second Tier Helpdesk support for escalated issues.
β€’ Key software tester for Salesforce and Newstar Sales releases and enhancements to existing systems.
β€’ Developed test scripts to be executed for software testing.
β€’ Trained the divisions on all Sales systems
β€’ Monitored compliance with corporate policies and procedures of projects.
 


University of Phoenix - Phoenix, AZ

Instructor 09/04 – 06/14

β€’ Taught Information Technology, Management, Marketing, Critical Thinking and General Studies courses.
β€’ Focused on the practical application of theory in the workplace and brought advanced academic preparation and professional experience to the classes.
β€’ Prepared class syllabus and grading rubrics; provided qualitative weekly feedback for each student.


Mutual of Omaha Bank - Tempe, AZ

Business Systems Analyst 05/06 – 08/11

β€’ Responsible for developing comprehensive analysis of a variety of business system functions, communicating results and making recommendations to Executives and Staff.
β€’ Managed major projects such as Fiserv software system conversion and upgrades resulting in increased business system efficiency.
β€’ Provided recommendations for, and directed implementation of, internal workflow improvements.
β€’ Lead QA Tester for software upgrades.
β€’ Created training materials for Executives and Staff and conducted training sessions.
β€’ Developed and implemented policies and procedures for business software system conversions and upgrades.
β€’ Facilitated JAD sessions to determine system requirements.
β€’ Created User Stories to determine requirements for Product Owner.


Client Relationship Manager 02/06 – 05/06

β€’ Managed bank relationships with Homeowners’ Association Management firms to assure retention of a substantial component of the bank’s business.
β€’ Acted as liaison between clients and bank Account Executives; managed resolution of complex servicing issues.
β€’ Responsible for management of accounts to ensure successful audits.

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