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Minneapolis 
$16/h
1st lesson free!
Verified teacher profile
Response Time 24h
Lessons offered by Giscard
  • Individual
  • In group
The lessons will be held
  • at his home
  • at your home
  • By webcam
Taught subjects
  • Basic computer
  • Microsoft Powerpoint
  • Computer networks
  • SQL
  • Windows
  • Internet Explorer
Levels
  • All Levels

Certified Information security professional with 8 years of hands on experience in various technologies.

Methodology

I give practical examples relating to my real world experience. I have several tools to perform illustration that will help in giving students the full concept of a specific topic. I have great hands-on experience in several domains of information technology.

Background

I'm an intermediate level CyberSecurity analyst who primarily
focuses on performing incident response, eliminating network threats
and determining the cause of the security incident while preserving
evidence for further analysis. I am CompTIA certified, Microsoft
certified and ITIL certified. I have a strong background in desktop engineering as well.

Rates

Rate for online lessons : $16/h
Rate for 5 hours of lessons : $80
Rate for 10 hours of lessons : $130
Lessons offered by Giscard
Individual
In group
The lessons will be held
at his home
at your home
webcam
Taught subjects
  • Basic computer
  • Microsoft Powerpoint
  • Computer networks
  • SQL
  • Windows
  • Internet Explorer
Levels
  • All Levels

Giscard's resume

Contact
Golden Valley, MN
(concealed information) (Home)
(concealed information)
(concealed information)
(LinkedIn)
Top Skills
Databases
Networking
Microsoft Office
Languages
English (Full Professional)
French (Limited Working)
Certifications
Microsoft Technology Associate:
Windows Operating System
Fundamentals
Network Security (NX) for Helix
Central Management (CM) for Helix
Certificate in IT Network and System
Security
FireEye EndPoint Security (HX) for
Helix
Honors-Awards
Certificate of Achievement
Quality of Malware Analysis
Giscard Yoryor, MMIS, ITIL,
MCP
Security Analyst
Greater Minneapolis-St. Paul Area
Summary
I'm an intermediate level CyberSecurity analyst who primarily
focuses on performing incident response, eliminating network threats
and determining the cause of the security incident while preserving
evidence for further analysis. I am CompTIA certified, Microsoft
certified and ITIL certified.
Experience
Optum
Associate Cybersecurity analyst
December 2018 - Present
Minnesota
Perform incident response, with a primary focus of eliminating the threat to the
network and determining the cause of the security incident while preserving
evidence for further analysis
Ensure incidents are handed in a manner that is consistent with established
playbooks, Monitors SIEM and logging for alerts of potential network threats,
intrusions, and/or compromises
Responsible for understanding the global threat environment and general
security best practices
Assists with triage of service requests from automated sensors and internal
requests for assistance
Participates in active cyber hunting to identify and eliminate known and
unknown network threats
Interface with technical personnel from various disciplines to rapidly resolve
critical issues
Appropriately inform and advise leadership of incidents and propose effective
response and/or countermeasures for containment.
Participate in knowledge sharing with other security engineers and partner.
Identify, document, and recommend new or revised incident response
playbooks
Drive continuous improvement of processes and procedures to improve
analysis, detection, and mitigation of incidents in support of the overall Cyber
Defense mission
Create and drive action plans to address recurring or ongoing information
security incidents.
Develop and maintain reporting metrics used to measure team performance,
ensure analyst adherence to processes/procedures for operational
consistency, identify process improvements, coaching, training and
professional development of the staff.
Participate in the planning and implementation of information security
technology projects.
Comm-Works
Network Support Specialist II
April 2018 - December 2018 (9 months)
Minneapolis
• Securely setup, and configure multi-site switching and routing environments
with supervision.
• Securely setup, and configure multi-site wireless environments for Voice,
data and video with supervision.
• Assist in Configuration and setup Firewalls, VPN concentrators and security
appliances for business application support with supervision.
• Trouble shoot malfunctions of network hardware and software applications,
telephone and security systems to resolve issues and restore service
• Consult with assigned customers, vendors, sales members, engineers
or other individuals to discuss and resolve issues for assigned customer’s
projects.
• Install, configure, diagnose, repair, and upgrade all corporate hardware and
equipment while ensuring its optimal performance.
• Perform remote analysis, diagnosis, and resolution of complex PC/mobile
device/point of sale etc. problems for a variety of end users.
International Life Sciences Institute
Information Technology Support Specialist
December 2016 - April 2018 (1 year 5 months)
Washington D.C.
• Provide enterprise network support for ILSI’s headquarters and 17 branches
worldwide, ensuring information security, system reliability, effective disaster
recovery, internet reliability, effective network accessibility for users, effective
and efficient desktop support for onsite and remote users.
• Provide advanced level support for global SharePoint site, create and
maintain new sites, manage internal and external users access, Manage ILSI’s
main website and all external branches website
• Enterprise network management - Ensure servers security, patching,
updates; VPN functionality and security, manage active directory users,
computers, group policies; maintain & monitor firewall, manage FortiClient and
Malwarebytes end-point security for all network devices, Manage and secure
Office 365 Admin Center, Lotus notes, manage multifunction printers, manage
Avaya phone server, ensure file server backup
• Provide high-level administration of complex AV systems, webinars, internal
and external conferences support, video recording, video editing, manage
ILSI’s YouTube channel, WebEx
• Assist in resolving all complex technical issues reported from any of ILSI’s
17 branches, IT staffs, programs staffs; act as a direct technical aid to the
IT Director and report any unsolved issue or issues requiring management
decision
City of Minneapolis
Service Desk Agent II
April 2016 - January 2017 (10 months)
Greater Minneapolis-St. Paul Area
• Provide training and mentoring for level-1 service desk agents, resolved
highly-technical issue reported by users from every department of the City
of Minneapolis, perform major deployment, configuration, and installation of
servers, PCs, Manage SQL database, and various systems, ensure 90% of
incidents are resolved at level-1&2, manage active directory, file server, email
exchange server, PCs, Network devices, Mobile devices and print servers
• Manage IT incidents primarily using Service-Now ticketing system, participate
in problem & change management, create troubleshooting documentation,
update knowledge-based system, responsible to resolve up to 90% of
technical issues that isn’t resolved by level-1 agents.
Target
1 year 9 months
Senior Specialist
March 2016 - April 2016 (2 months)
Brooklyn Park
•Provide technical support primarily via the telephone and email to support
large retailer's store pharmacy and health related questions. •Provide technical
support for POS systems, PCs, PDAs, IPADs, Price checkers, Printers,
scanners and copiers, Physical and virtual servers, IP and analog phones,
mobile devices, Security cameras (IP and analog), Kiosks and other computer
devices •Learning and maintaining technical and business knowledge to
support clients. •Asking how the reported issue impacts the client’s business.
•Independently resolving most client issues using available resources.
•Escalating calls to appropriate support group and ensures escalation effort
resulted in recovery of time. •Escalating client calls to management when
appropriate. •Following through on commitments to clients. •Demonstrating
an understanding of the various systems and the related trouble shooting
procedures •Actively responding to call queues, live chat and email tickets by
managing call time and re-prioritizing effectively
Technical Support Specialist
August 2014 - March 2016 (1 year 8 months)
7000 Target Pkwy E, Brooklyn Park Mn.
• Resolve complex technical problems escalated by level-1 specialists,
including issues reporting by target store team members and headquarters
staff. These highly technical problems are related to: POS systems, Kiosks,
Thermal printers, Multifunction Printers, AirWatch configurations, Active
Directory users and computers, MACs and Windows PCs, Apple devices, Air
printers, 100s of corporate applications, SQL database, Web applications and
servers
• Ensure incidents and problems are resolved timely according to management
prescribed time frame. Follow through with senior system engineers to ensure
customers requests are fulfilled. Maintain an exceptional level of customer
service and problem resolution, serve as a mentor for level-1 specialist,
conduction training and creating troubleshooting documentation in knowledgebased system
TempWorks Staffing Software
Software Support Analyst Contractor (through Signature Consultants)
March 2014 - June 2014 (4 months)
Eagan mn
•Perform quality testing of software changes and retest solved problems to
ensure quality •Add/remove client user accounts, perform password resets,
and perform terminal services session resets •Respond to telephone calls,
email, and internal requests for software support. •Thoroughly document
support tickets, and perform all first level troubleshooting steps •Troubleshoot
and analyze incoming customer calls related to TempWorks software solutions
•Utilize web based help desk software to track and resolve software problems
and requests• Solve Problems when working with non-technical end users on
support issues •Assist in the development of online FAQs and knowledge base
•Explain technical details in a plain, clear and simple manner to end users
•Escalate extremely complex support tickets to appropriate departments for
completion
Plan Liberia
ICT Officer/ Database Admin
June 2009 - November 2013 (4 years 6 months)
Liberia
•Physical and virtual server and computer installation, configuration and
administration •Management and maintenance of Active Directory (+ DHCP,
DNS, Group Policy) •User management and support •Management of firewall,
network and antivirus security systems •Management of storage systems and
capacity planning •Timely system patching and hardware maintenance as
required •Troubleshooting technical issues •Create new mailbox resources,
manage permissions, and troubleshoot any delivery issues using exchange
tools and/or the email archiving system • Management of server room power
supply and distribution, placement of servers, telephone and data patching
Education
Metropolitan State University
Range-Powered Cyber Incident Handling and Response (based on
GCIH), Cyber Incident Handling and Response ¡ (2019 - 2019)
Metropolitan State University
Masters Degree, Management Information Systems ¡ (2016 - 2018)
Metropolitan State University
Graduate Certificate, MIS; Information Assurance and Security ¡ (2016 - 2017)
Hennepin Technical College
Microsoft Database Specialist (Advanced Technical Certificate), Microsoft
Database ¡ (2015 - 2016)
Takoda Institute of Higher Education
Certificate in IT Service Management, Information Technology Infrastructure
Library ¡ (2015 - 2016)

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at his home at your home By webcam
1 hour $16 $16 $16
5 hours $80 $80 $80
10 hours $130 $130 $160
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