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$18/h
1st lesson free!
Pending approval
Response Time 24h
Lessons offered by Anthony
  • Individual
  • In group
The lessons will be held
  • at your home
  • By webcam
Taught subjects
  • Basic computer
  • Microsoft Excel
  • Microsoft Word
  • Windows
  • Gmail
  • Linux
Levels
  • All Levels

Exceptionally empowering tutor with over 25 years experiencing tutoring beginners, and advanced computer users and students.

Methodology

I base my classes on the needs of my students and tailor them to current IT trends. I set a clear and concise program with extensive hands-on approach. I utilize visual presentations and "no question is a stupid question" approach.

Background

I am a information technology practitioner. I have been tutoring employees migrating from paper-based systems to computing platforms for aver 15 years. I have extensive system integration experience in the corporate world with emphasis on automation change to computerization, teaching new employees coming in from colleges.

Rates

Transportation Fee : $10
Rate for online lessons : $18/h
Rate for 5 hours of lessons : $75
Rate for 10 hours of lessons : $130
Lessons offered by Anthony
Individual
In group
The lessons will be held
at your home
webcam
Taught subjects
  • Basic computer
  • Microsoft Excel
  • Microsoft Word
  • Windows
  • Gmail
  • Linux
Levels
  • All Levels

Anthony's resume

ANTHONY KUNAKA
245 Hollywood Ave., Hillside, NJ 07205
Phone: (concealed information); e-mail: (concealed information)

OBJECTIVE: To empower users and organizations to maximize the effective application of technology.

SUMMARY
• Seven+ years in Systems Administration, IT Technical, Security and Network Support.
• Five+ years managing staff in IT Service and Helpdesk Analyst (Levels I, II and III).
• Four+ years deploying, installing, troubleshooting, supporting and configuring IT equipment.
• Fifteen + years optimizing application of servers and fine tuning operating systems
• Chief IT trainer and senior software engineer for UNIX, Linux software systems.
• 10+ years managing IT projects, systems migrations, implementations and integrations.
• IT Systems, IS Strategies development, PM, coordination, ITIL / ITSM and implementation.
SKILLS
• Operating Systems: MAC OS, UNIX, Linux, MS Windows Server; MS Windows 7/8/10, AWS
• Languages: RM Cobol, SQL, Basic JAVA, Shell Script (Bourne, ‘C’ and Korn Shells), Assembly
• Software: MS Office 365, SCCM, Active Directory, Pastel, Sun Systems, EPIC, PAC, Sovera; e-Mail, Citrix
• Database: Oracle, Informix, SAP, Oracle, DB2, RDBMS, SQL, Active Directory, Avaya
• Networking: LAN, WAN, VLAN, TCP/IP, VPN, VOIP, Routers, Switches, Wireshark, SolarWinds
• Hardware: Servers, PCs, Laptops, Chromebooks, RSA, iPADs, Desktop, BitLocker
• Tools: Teamviewer, Bomgar, RDP, Imaging, ServiceNow, Remedy, FootPrints, ConnectWise, HEAT
• Mobile Computing: iPhone, Android, Tablets, MobileIron, AirWatch, VMware, Video conferencing.

EXPERIENCE
Eagle Home Mortgage 12/2016 – Present
Regional IT Site Administrator / IT Technician
15550 Lightwave Drive, Suite 200
Clearwater, Fl 33760

• Improve on responses to IT technical support issues and requests in the North-East region.
• Create, assign tickets, update and monitor all support requests and follow-up in ServiceNow system.
• Coach, train and lead tech support team to resolve tech issues, coordinate and drive customer service.
• Setup workstation in new branch offices; install, deploy new software apps and updates using SCCM.
• Key responsibilities scheduling IT Windows 7 to Windows 10 migration project including data transfer
• Review and streamline remote support processes for timely resolution using remote access tools.
• Coordinated with management project release plans, managed release schedules effectively.
• Updated release management procedures, analyzed change requests and mitigated potential risks.
• Troubleshoot / repair hardware, operating systems, software applications, Network connectivity.
• Plan, develop and deploy change management initiatives for IT projects in liaison with executives.
• Perform effective end-to-end hardware / software support for executive, management and staff.
• Participated in Change Management (CAB) meeting discussing all change issues with business groups

Randstad Technologies (Seton Hall University) 08/2016 – 12/2016
PC Support Specialist
379 Thornall Street, 5th Floor
Edison, NJ 08837
• Support 10,000+ users with computer repairs, installations, upgrade, imaging, networks
• Technology support, maintain data integrity, resolve printers and peripherals connectivity
• Mentor student technicians and escalate support cases requiring developmental expertise
• Document support resolutions and assist in technical training of the user community
• Onboarding and termination of users’ computing equipment from the university AD domain
• Installing, maintaining, troubleshooting PCs, Macs, laptops, servers, networks and printers
• Execute performance tuning and provide performance recommendations for UNIX/Linux
• Develop monitoring processes, and Support UNIX/Linux Servers and configurations

Educational Information Resource Center (Watchung Board of Education) 09/2014 – 08/2016
IT Technical Support
200 College Drive
Blackwood, NJ 08012

• Improved the service ticket closure by 25% by prioritizing technical support for 1000+ users
• Improved Knowledge Base updates led to 30% Increase IT resolutions and incident management
• Revived non-functional equipment and resolved networking connectivity issues overdue in 2 years.
• Remote, on-site PC, MAC, laptops & iPads and Smartphone support and software upgrades
• Proactively administer systems, users’ security access, and reduced users’ computer downtime
• Order and provide IT peripheral supplies, (iPads) upgrading equipment and liaise with IT vendors
• Effective oral and written communication in preparing technology reports, records and planning
• Multitasking; answering service requests by phone, e-mail, and in person at desk-side.
• Call tracking, monitoring and updating service requests into ConnectWise ticketing system
• Oversee purchasing, licensing and warranties of school district’s technology equipment.
• Interacted with vendors and manufactures for external IT support for specialist functions (warranties).

Novartis (AEQUOR Technologies, Inc.) 01/2014 – 09/2014
Service Desk Technical Analyst
377 Hoes Lane, Suite 200
Piscataway, NJ

• Setup mobile workstations, install software, test and deploy to wards at Rutgers University Hospital.
• Windows 7, 8, CITRIX, EPIC, PAC and MS Office installations on existing and new workstations
• Migrations to Windows 7, 8, 10 on laptops / desktops using Symantec Ghost, Altiris
• Setup and support laptop workstations on docking stations, CISCO IP phones, network printing
• Desk-side support in hospital wards, admin for hardware and software (EPIC, PAC, Sovera, CITRIX, etc.)
• Manage user accounts in Active Directory, unlocking, provide network access.
• IT asset / supplies management, provisioning, upgrading equipment and POC for IT vendors
• Support users through different communication modes (phone, live chat and email)
• Multitasking; answering service requests by phone, e-mail, and at times in person.
• Utilize Incident and Problem management principles for technical support using helpdesk systems.
• Provide Tier II support for Scientific / Pharmaceutical software applications and hardware
• Provide remote support to users both local and international using remote access support tools.
• Troubleshooting installed, web-based, in-house (proprietary) scientific software applications
• Resolving lab-servers, test system environments and escalating to the Lab team as necessary

F1 Solutions - (Realogy Corporation) 05/2013 – 12/2013
Network Helpdesk Analyst (Contractor)
3505 Patuxent Preserve
Gambrills, MD 21054

• Service / Help desk and on-site support resetting passwords, networking, internet access, logins
• Support proprietary applications, local vs Global/Network printing problems,
• Support Remote Access {RAS-VPN}, Support Network peripherals-printers
• Support 40,000+ international end users on multiple domains in Active Directory and Linux
• Complete installs of SCCM deployed software, troubleshoot and support software / hardware issues.
• Escalate calls to the appropriate group (WEB team, Network Admins, etc.) and monitor progress
• Provide timely, courteous web, phone & email support to users on various software applications
• Service and monitor support calls and update HEAT and Remedy ticketing systems
• Troubleshoot and resolve network connectivity issues on the LAN and across WANs
• Multi-task phone support in high volume environment, update help desk knowledge database
• Resolve issues on e-mail (MS Outlook), MS Office, Web tools and browsers (IE, Google, Firefox
• Troubleshoot and resolved MS Windows operating systems, MacAfee Antivirus, MS Exchange
• HTML support for web based applications, Crystal Reports, CITRIX.

Momentum Resource Solutions - (KPMG LLC) 01/2013 – 05/2013
Support Center Helpdesk/ Service Desk Technician (Contractor)
1090 King Georges Post Road, Suite 804
Edison, NJ 08837

• HTML support for web based applications, Crystal Reports, CITRIX.
• Provide desktop / laptop, mobile device technical support to onsite and remote users
• Maintain client and firm-wide confidentiality, compliance for audit, tax and business ethics.
• Provide technical support such as network, e-mail, Active Directory and admin assistance
• Assist in the deployment, upgrade and installation of software and hardware
• Maintain a virus-free platform for all users and the wider KPMG network.
• Provide helpdesk support, create, escalate and update calls in the Remedy ticketing system

Pitech Services 03/2012 – 12/2012
(Clients: Barrister Global Services Network, Insight Global, CompuCom, Union County College and Syntechs Technology)
Hillside, NJ

• Technical support, troubleshoot, re-image, upgrade, deploy laptops and desktop computers
• Install, configure and integrate Linux, UNIX, MAC and Windows systems for ATN Corp in South Africa.
• Set up help desk / call center to provide first level support to users at ATN in SA and setup AD users
• Contracted to corporate companies for IT support and services in NJ as an out-sourced resource.
• Provided support on Windows MS Office, email, network issues on PCs, laptops and servers
• Conduct remote, on-site PC, MAC, laptops and mobile devices support and software upgrades.
• Maintain system backups and manage IT integration projects and new hardware deployments.

Shubert Organization 05/2011 - 03/2012
Help Desk / UNIX Administrator (Full Time)
411 Hackensack Avenue,
Hackensack, NJ

• Maintain system backups and manage IT integration projects and new hardware deployments.
• Provide 1st and 2nd level support for hardware, software, network, printing and VoIP.
• Support remote users using remote support tools to resolve technical issues
• Monitor system performances, reconfigure and fine tune operating systems for maximum up-time
• Generate and print reports, perform system backups, process end-of-day and start-of-day procedures,
• Perform system admin and support, install, configure and maintain UNIX/AIX OS and EMC SAN
• Administer AD and user access security (e.g. passwords) within group policies
• Maintain system backups and manage IT integration projects and new hardware deployments.

Youth Consultation Service 08/2009 - 04/2011
IT Technician Help Desk Support (Full Time)
284 Broadway,
Newark, NJ

• Troubleshoot and resolve system hardware, software and LAN / WAN connectivity problems
• Provide Helpdesk Level I / II support to users (desk side, phone) and monitor tickets on Track-IT.
• Deploy, maintain, support and upgrade computer hardware, OS and software applications
• Create, maintain and administer user and group access in Active Directory, and security policies
• Perform system monitoring, backups, account administration on multiple systems
• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.
• Provide system administration services for Windows, MS Office and other operating systems.
• Seconded to PerformCare NJ’s Helpdesk Level II supporting the CYBER application for a year.
• Maintain system backups and manage IT integration projects and new hardware deployments.

B&M Consultants 02/2009 - 08/2009
(Volunteer) Office Admin / Computer Support & Training
333 N Broad Street
Elizabeth, NJ 07208

• Maintain system backups and manage IT integration projects and new hardware deployments.
• Manage office and assist recipients of State Welfare / Unemployment in their job search.
• Provide basic computer training in MS Word and Excel to job seekers.
• Provide administrative support to the Director of operations, management and other staff.
• Assist setting up a new training center with configuring computers and installing software.
• Provide computer systems administration and support and set up office procedures.

Novell Inc. 10/2007 – 07/2008
IT Management Consultant / General Manager (Full Time)
Harare, Zimbabwe

• Direct technical support staff for pre- and post-sales of IT solutions, Novell software and IT services.
• Set up systems, procedures, and techniques for establishing and maintaining a customer database.
• Conduct IT consulting services and selection of mission critical business software.
• Provide project management expertise in the implementation of various IT projects.
• Overall responsibility for operations and financial management and P&L for the company.
• Hire and train support personnel as well as oversee support and service functions.
• Oversee the setting of marketing, sales, IT project management and systems engineering departments
• Oversaw delivery of international exams and testing center for Practicum and PearsonVue.

Pyramid Information Technology 03/2002 – 10/2007
Managing Consultant (Full Time)
Harare, Zimbabwe

• Oversaw delivery of international exams and testing center for Practicum and PearsonVue.
• Drive year-on-year business growth, lead operations, set strategic vision and partner relationships.
• Long range planning with full responsibility for bottom-line factors, service portfolio development
• Provide management with a focus on profitability, visibility, service delivery and sustainability
• Worked directly with the board of directors to develop corporate strategy and planning.
• Assist in design, implementation, administration and maintenance of Linux / UNIX environments
• Mentored management teams and coordinated workflow for 30+ staff members.

BCP International (Barclays Bank) 12/1999 – 03/2002
IT Service Management and Security Manager (Full Time)
Harare, Zimbabwe

• Mentored management teams and coordinated workflow for 30+ staff members.
• Implemented the ITIL principles for IT service operations in the regional computer center
• Created company policies and procedures for corporate security, logical and physical security.
• Instrumental in developing and implementing Business Continuity and Disaster Recovery Plans
• Reduced resolution turnaround time implementing the IT service improvement plan.
• Monitor and ensure SLAs are met for systems operational availability and reduced downtime.
• Oversaw technical support and administration of mission-critical systems, LAN / WAN infrastructure
• Develop and implement overall service improvement.

EDUCATION
• Kean University - BSc in Information Technology
1000 Morris Avenue, Union, NJ 07083

• New Horizons Computer Learning Center - Comptia A+ Technician
Iselin, NJ

• Union County College - Customer Service and Sales
Elizabeth, NJ

• Foster-Melliar - ITIL Service Management Foundation.
• Johannesburg, South Africa

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