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$20/h
Unfortunately, this teacher is unavailable
Pending approval
Response Time 24h
Lessons offered by Mercy
  • Individual
  • In group
The lessons will be held
  • at your home
  • By webcam
Taught subjects
  • ESL
  • Oral expression - English
  • Vocabulary - English
  • Writing comprehension - English
  • Listening comprehension - English
  • Writing expression - English
Levels
  • All Levels

Graduated high school with a robust reading and writing in Honors English classes and have tutored Veterans over the years

Methodology

My teaching methods are based on a very simple yet effective style to achieved maximum success for my students by using the ARC approach.

Authentic Exercise: Language practice.

Clarification & Focus: explains and illustrates new vocabulary, grammar etc.

Restrictive Exercise: practice grammar structure and form, increase English accuracy and test ability on a given language point.

Background

Extensive experience in the healthcare environment and all aspects of administration, Strong work ethic with working knowledge of Office scheduling software, Microsoft Office (Word, Excel, Outlook), QuickBooks and Constant Contact. The ability to work in a proactive self-directed manner, able to establish and orchestrate priorities while maintaining a professional demeanor.

Rates

Transportation Fee : $25
Rate for online lessons : $20/h
Lessons offered by Mercy
Individual
In group
The lessons will be held
at your home
webcam
Taught subjects
  • ESL
  • Oral expression - English
  • Vocabulary - English
  • Writing comprehension - English
  • Listening comprehension - English
  • Writing expression - English
Levels
  • All Levels

Mercy's resume

Mercy Donalds
455 W 34th Street
Apt 16B
Cell: (concealed information)
(concealed information)


OBJECTIVE
Extensive experience in the healthcare environment and all aspects of administration, Strong work ethic with working knowledge of Office scheduling software, Microsoft Office (Word, Excel, Outlook), QuickBooks and Constant Contact. The ability to work in a proactive self-directed manner, able to establish and orchestrate priorities while maintaining a professional demeanor.

EMPLOYMENT HISTORY

Scheduling Coordinator
IMB Contract Worker(Part Time)
November, 2011 —

• Schedules, cancels and reschedules appointments
• Handle the Tetris of multiple calendars
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner.
• Provide on-call support 24x7 on an as needed basis.
• Research, brainstorm and problem solve as needed when new projects come up
• Handle travel arrangements, as well as occasional personal errand
Office Manager
WP Air Conditioning Inc.
July, 2011 — September, 2016 (5 years 2 months)
• 3+ years in a administrative role, as well as experience establishing and maintaining customer relationships, as needed
• 3+ years as an accounting representative with experience with accounting software
• Follow and adhere to all safety, health, security and environmental standards
• Establish and maintain good relations with customers by providing prompt and courteous service for all customers and potential customers, including walk-in and telephone calls
• Identify and resolve all vendors invoice/purchase order discrepancies prior to the final invoice processing
• Reconcile daily cash sale transaction payments, prepare the bank deposit, process checks for deposit and prepare and submit required deposit paperwork.
Scheduling Coordinator & Admin Assistant
HP Partners
March, 2009 — April, 2011 (2 years 1 month)
• Maintained Physicians schedule: on-call, vacations, meetings, etc
• Entered all same day unplanned time off, such as sick time, emergency leave, etc
• Prepared reports per manager's request as necessary
• Communicated messages to appropriate personnel in an accurate and timely manner
• Able to open and close a Physicians schedule as appropriate
• Works collaboratively with Physicians, Directors, Managers, Supervisors, etc
• Documents all schedule changes and completes entry of changes into ADP System
• Answered all incoming phone calls pertaining to schedules and timecards with courteously and accurate information
• Reviewed discrepancies on timecard submissions and give verification/authorization as justified
• Covered for others in the department as requested
• Ability to analyze a situation, make decisions and think independently
• Assisted with special projects as requested
• Demonstrated ability to build, open, and close Physicians schedules within set time frames
• Other duties as assigned.
Administrative Assistant
South Palm Surgery Center
April, 2006 — December, 2008 (2 years 8 months)
• Scheduled surgery and outpatient procedures for facility and performed various administrative duties to support office operation
• Assisted with special projects as required by management
• Run queries and reviews ATB reports to identify problem invoices and processed billings issues
• Posted all deposits to patient accounts, maintained and updated department records
• Strong computer skills (Sage Masterbuilder, Microsoft Office Suite, CRM Tools, Quickbooks
• Communicates directly with state and national agencies to obtain and/or verify various physician credentials
• Verified that all licenses are current by regular followed-up with Hospital and Medical offices
• Ordered office supplies and maintained adequate inventory levels
• Answer multiple phone lines.
Passenger Service Agent
IT Vegas Cruise and Travel
July, 2005 — April, 2006 (9 months)
• Coordinated heavy travel arrangements
• Answered client inquiries via e-mail and telephone on a daily basis
• Performed various administrative duties to support office operation
• Sold and promoted group packages
• Provided excellent customer service to our clients
• Performed various administrative duties to support office operation
• Responsible for cash drawer daily settlement
• Checked clients in for casino tour.
• Secretary
• (company name not available)
Per Diem Tutor
Catholic Charities
March, 2004 — June, 2005 (1 year 3 months)
Per Diem Tutor
Department of Veterans Affair
June, 2001 — April, 2003 (1 year 10 months)
• (1 year 10 months
• Tutor Veterans on how to use a computer applications.
• Secretary
Tutor
Immigration and Naturalization Services
August, 2000 — June, 2001 (10 months)
• Veterans on how to use a computer applications.
• Secretary
• Reservations Clerk
Reservations Clerk
The Union League Club
August, 2000 — January, 2004 (3 years 5 months)

EDUCATION
Allen School

Santaluces Community High School
Higher School Diploma
Degree date: 1994

Palm Beach College
Incomplete

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