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Dearborn Heights 
$15/h
1st lesson free!
Verified teacher profile
Response Time 24h
Lessons offered by Elias
  • Individual
  • In group
The lessons will be held
  • By webcam
Taught subjects
  • Basic computer
  • Computer networks
Levels
  • All Levels

IT Professional with over 24 years of experience in Computers, Network, and Security

Methodology

The way I teach is more of an open style of teaching. I provide a guideline of the tops to be presented and then allow the learner to participate to become fully engaged in the learning process. Providing a space for learners to ask questions will enable for a more immersive learning experience.

Background

I have taken on many roles from an IT Technician to IT Management. During all my roles have enjoyed, and excelled, at teaching and imparting my knowledge to everyone around me. Part of my roles within the organization was to build training and teach employees.

Rates

Rate for online lessons : $20/h
Rate for 5 hours of lessons : $90
Rate for 10 hours of lessons : $175

Details

Cancellation Policy: Please cancel 24 hours before a class session begins.

Lessons offered by Elias
Individual
In group
The lessons will be held
webcam
Taught subjects
  • Basic computer
  • Computer networks
Levels
  • All Levels

Elias's resume

Experience
ITPeopleNetwork, Detroit, MI September 2017 – January 2019
Security Operations Center Manager, Ally SOC
β€’ Built a 24x7 SOC team of analysts to respond to events and do the initial triage.
β€’ Responsible for all staff functions, including work schedule, training, tasks, and continuous assessment of soft and technical skills
β€’ Train, develop and evaluate team members
β€’ Utilize teaching methods from previous experience to integrate training solutions, ensuring maximum support for operational efficiency
β€’ Created the standard processes for event handling via SEIM and email, which included all steps to complete triage and escalation to the incident response team
β€’ Involved with the successful completion of three audits
β€’ Assisted in creating the event handling process with the cybersecurity, both director and sr. director
β€’ Provided weekly and monthly reports to senior leadership, including director level, on performance metrics, SOC status, and workload analysis
β€’ Provided weekly vulnerability and compliance patch reports
β€’ Provided weekly IPS report to triage and provide finding to the Security Infrastructure team
β€’ Successfully transitioned to the new security ticketing system to comply with the audit, and creating all documentation necessary for all analysts to follow on creating and managing actionable events through incidents
β€’ Responsible for continual improvement of security tools after through assessment to improve alert tuning and SOC response to actionable alerts
β€’ Acquired access to all security tools and appliances for all team members to better triage all events that are actionable and provide a thorough analysis to prove out the event or escalate to incident responders
β€’ Provided recommendation to Cyber Security Director on enhancements to process and procedures to increase the effectiveness and efficiency of the team
β€’ Available at all times to all team members and management for any situation that arise that require immediate attention.


Ally, Detroit, MI June 2013 – September 2017
Infrastructure Operations Manager
β€’ Oversee and monitor all of the Global Command Center, which includes Monitoring Analysts, team leads and Incident Management, functions and responsibilities during the shift to ensure proper execution
β€’ Responsible for developing and implementing Global Ally Incident Priority Training utilizing Lectora
β€’ Developed training material and conducted training for members on ITIL Problem Management function and methodology
β€’ Review applicable reports and work with teams to resolve issues / improve performance
β€’ Monitor all major production changes to ensure closure and awareness of failures, escalate as needed
β€’ Work with internal/external teams to improve monitoring and establish new monitoring requirements
β€’ Review SOP's and improve effectiveness/efficiency
β€’ Establish a new SOP's for GCC Level 1.5 as needed
β€’ Coached and mentored GCC members to ensure efficient and accurate issues handling
β€’ Ensure Priority 1 & 2 alerts / Incidents are escalated, communicated, and worked according to process
β€’ Coordinate / facilitate P1 (and P2) reviews of issues as needed to drive resolution
β€’ Aided in the strategic development and planning of GCC support
β€’ Emergency escalation and notification to other departments when required
β€’ Oversee and administrate Knowledge Centers
β€’ Thorough reporting of established KPI metrics
β€’ Ensure coverage for the 7x24x365 environment so that the network infrastructure is running effectively
β€’ Manage team to meet service level objectives and provide support on incident events and major changes
β€’ Develop, refine, and document GCC policies, processes, procedures, including training
β€’ Work closely with Engineering on the escalation of issues related to monitoring and incident handling
β€’ Develop and report on metrics for the performance of the GCC and individual GCC members
β€’ Lead the GCC to monitor and resolve customer issues and accomplish objectives
β€’ Plan projects, training, objectives, timelines, deliverables, and milestones for the GCC in a quantifiable manner
β€’ Developed the first internal Ally customer for IT in providing monitoring and full support for Weather Alerts Monitoring for Ally customers

EDS, an HP company, Auburn Hills, MI August 2006 – June 2013
Network Operations Center Team Lead
β€’ Team Lead over 30 plus engineers on the Bank of America account
β€’ Escalation point for all technical and process issues
β€’ Built the Optical Network troubleshooting guide and trained engineers on handling issues on the optical network
β€’ Responsible for monitoring workflow and all ticket assignments
β€’ Point of contact for internal and external departments when issues arise
β€’ Tasked with all Sev1 issues assessments and assignments when received into the NOC
β€’ Always coordinating with managers on new tasks and responsibilities that the NOC receives
β€’ Responsible for documenting all active Sev1's and Sev2's to be turned over to the next shift team lead
β€’ Actively involved in a constant discussion with management on how to improve workflow
β€’ Trained new hires

Talk America, Reston, VA April 2006 – August 2006
Network Management Surveillance Technician
β€’ Responsible for monitoring all network elements, including all switches, routers, DS3, and SS7 Links
β€’ Tasked with initiating outage notifications and dispatching field technicians to resolve hardware issues
β€’ Worked with different vendors and LEC's to resolve high-level issues

LDMI/Talk America, Southfield, MI January 2003 - April 2006
Service Management Center Team Lead
β€’ Responsible for all DS1, T1 network monitoring for the 3rd shift in the SMC
β€’ Technical and customer escalation point to all call center representatives
β€’ Corrected provisioning issues on customer services
β€’ Part of the Hosting and IP Migration Team for Mpower customer's that LDMI acquired
β€’ Built and managed a Tier I team to handle one call resolution for dial tone and data products
β€’ Responsible for monitoring and coaching representatives
β€’ Trained new hires and existing employees on data and voice products, tools and troubleshooting steps


UUNET / WorldCom, Ann Arbor, MI February 2001 - January 2003
Network Engineer I
β€’ Second Level Escalation for the maintenance, repair, and troubleshooting of all ingress circuits for the UUNet, ANS, and Gridnet Networks
β€’ Work with switch and translation engineers to resolve outages on ds1 and ds3 level
β€’ Assigned all aged telecommunications related trouble tickets are originating in the operations center, for proper diagnosis and resolution
β€’ Review of all issues requiring escalation to LEC/CLEC to ensure proper documentation and processing
β€’ Monitoring of all ticket queues in the Network Operations Center to ensure high priority issues involving telecommunications, which resolved in a timely fashion
β€’ The webmaster of the group's official web pages

UUNET / WorldCom, Ann-Arbor, MI March 2000 - February 2001
Network Control Tech II
β€’ Responsible for the monitoring and system access of telecommunications links, networking, and switching system equipment
β€’ Performing routine equipment checks and maintenance, using automated monitoring tools
β€’ Troubleshooting and isolating failed assemblies, connections, and other components of the network, including CSU/DSU, high-speed links, 3Com and Lucent network equipment
β€’ Directed technicians at co-located facilities in the troubleshooting, repair, and replacements
β€’ Training and mentoring of new employees in the network operations center
β€’ Created troubleshooting documentation for the Gridnet Network

AJM Professionals, Ypsilanti, MI May 1999 - March 2000
Network Cable Technician
β€’ Part of the Y2K conversion team for St. Joseph's Mercy Hospital in Ypsilanti
β€’ Responsible for rewiring network closets, and converting the Token-Ring network to Ethernet
β€’ Troubleshoot and resolve network connectivity problems
β€’ Desk-side support for upgraded users

Harbinger Corp., Ann-Arbor, MI June 1998 - May 1999
EDI Support Technician
β€’ Over the phone EDI Training
β€’ Troubleshooting and successfully resolved problems on DOS, Win95, and NT systems
β€’ Installation and upgrade of EDI software
β€’ Working with overlay development to fix, and update the latest Transaction Specifications

National Tech Team, Southfield, MI December 1996 - April 1998
3rd Level Support, Supervisor

β€’ Supported customers over the telephone for HP PC's and peripherals
β€’ Identified and solved software issues in a Windows 95 environment
β€’ Identified and solved hardware issues
β€’ Dispatched technicians to replace hardware
β€’ Supported installation, configuration, and maintenance, troubleshooting of hardware, peripherals, and network cards
β€’ Supervised up to 85 technicians, and performed a regular evaluation of support technicians
β€’ Reviewed and corrected Advanced Windows 95 course and trained new hires, in a classroom environment, on the topic to equip them with the skills needed
β€’ Responsible for resolving customer escalations and quality issues

Certifications / / Education
β€’ SANS – Managing Security Operations: Detection, Response, and Intelligence
β€’ ITIL Foundation – 5(concealed information)
β€’ CCNA Certification – CSCO(concealed information)
β€’ CompTIA A+ and Network+
β€’ Problem Solving & Decision Making
β€’ Sonet Fundamentals,
β€’ Frame Relay & ATM.
β€’ ISDN Fundamentals & Applications
β€’ Network Testing W/T-Berd 224
β€’ HP personal computer repair certification
β€’ Completed a 480 credit certification for Computer Electronics Course.

Volunteering
β€’ Seven years volunteering for St. Albert the Great by developing and teaching 5th & 6th Graders as a catechist preparing them for the parish confirmation process
β€’ Forgotten Harvest, assisted with the inventory at the store
β€’ Capuchin Soup Kitchen, severed meals
β€’ Computer and Web Support for Churches in the Dearborn Area

Education
Capella University, Minneapolis, MN
Bachelor of Information Technology, focus on Security (87% complete)
GPA 4.0
Relevant courses:
Communication Strategies for the Information Technology Professional
Programming - C, Java, Python
Databases - MySQL
Web Development
Software Architecture
User Experience and Interaction Design
System Assurance Security
Project Management
Data Distribution and Virtualization
Information Security Concepts for the Information Technology Professional
Business Goals for the Information Technology Professional
Cyber Defense and Countermeasures

Previous
Lawrence Technological University, Southfield, MI
Bachelor of Science
Completed 80 Credits towards an Electrical Engineering Degree.
Washtenaw Community College

Certifications
HTML & Advanced HTML
JavaScript
Problem Solving & Decision Making.
Sonet Fundamentals/ Frame Relay / ATM.
TTC
Certification
ISDN Fundamentals & Applications
ATM/Frame Relay/Sonet
Network Testing W/T-Berd 224
Wayne County Community College, Taylor, MI
Studied Pre-Engineering.
Dean’s List certificate multiple times.
GPA above 3.0
Student Government Representative.
National Tech Team
HP personal computer repair certification.
Pk Tech
Completed a 480 credit Computer Electronics Course.

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at his home at your home By webcam
1 hour Not available Not available $20
5 hours Not available Not available $100
10 hours Not available Not available $200