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$11/h
1st lesson free!
Verified profile and diploma
Response Time 4h
Lessons offered by Reena
  • Individual
  • In group
The lessons will be held
  • By webcam
Taught subjects
  • ESL
  • Vocabulary - English
  • Listening comprehension - English
  • Writing expression - English
  • Business English
  • Accent reduction - English
Levels
  • All Levels

Ring in the New Year with better grades, People teach. People learn. This is where they connect

Methodology

Teaching methods for me are the essence of an adopted teaching style to engage the students in an active learning process and initiate critical thoughts in them. There are also times when one has to adjust his/her style just to accommodate the needs of the learners. But for me, my most favourite teaching method is the “Mixed or Bended Style” which incorporates demonstration, facilitation and development of knowledge.But in a fun learning way.

Background

I am a Language Teacher I have an ITD degree in language, which specializes in TEFL and TESOL courses etc I've also done my diploma in education and administration apart from that I also have an in CELTA certification in Cambridge for young learners in the English language.

Rates

Rate for online lessons : $11/h

Details

Offering first class for free

Lessons offered by Reena
Individual
In group
The lessons will be held
webcam
Taught subjects
  • ESL
  • Vocabulary - English
  • Listening comprehension - English
  • Writing expression - English
  • Business English
  • Accent reduction - English
Levels
  • All Levels

Reena's resume

Reena Amit Barot
A/403, Sanskruti Chs New Link Road
Opp Dominos, Above UCO Bank, Vasai { E}
401209
Contact: (concealed information)
Email ID: (concealed information)

Objective: To obtain a position in your organization where I can use my skills and offer my services in a capacity that may be mutually suitable.


EDUCATION:
HSC: First Class Delhi University NIOS
SSC – First Class (March 1999) From Don Bosco
Pursuing graduation Pune Maharashtra Vidhya Peeth B.A. Majors in English
Appeared for D.ED via Asian College of teachers 2018

Appeared for Cambridge Teaching Knowledge Test 2018 for teaching english to young learners.

Currently Doing International Diploma for Teachers and Trainers with Specialization Course duration {Nov 2017- 201 9}
Program includes:
Teaching English as a foreign language TEFL
Teaching English as a secondary language TESOL
Teaching English to young learners
Business English Teacher Training
Train the Trainer
Education Management

Presently working with Seven Square Academy as Pre Primary Teacher {Curriculum UK and the US }
Also a part of the Learning and Development team

WORK EXPERIENCE: 3 Global Services since 19/09/ 2005

Job Profile:
• Grooming and Development of CSAs and make them perform in line with organizational goals
• Maintaining Service Levels of the skill set in line with the organizational goal
• Client interaction to help facilitate ease of communication between the two centers
• Give inputs back to the Business to help improve the same
• Ensuring up-to-date Product & Process knowledge of the team by taking the team by taking team briefings
• Handled team in the absence of Team Leader and Team Coach by looking after the product & process knowledge
• Guide new advisors who join the team in providing good customer service and improving productivity and quality scores
• Handle case management (back office tasks) for the entire team
• Taking Escalated calls in the absence of the supervisors.

Achievements:
• Recently awarded twice as an appreciation by Glasgow for tracking frauds and catching fraudulent applications and helping to curb the business from defaulting on payments by .
• Was rewarded the Best Individual Performance for quality and C-SAT in the R&R (Rewards & Recognitions) for our Manager’s group for the quarter.
• Was promoted as an OJT mentor and got the opportunity to walk the floor (acting Supervisor) until completion of training for the new joiners.

Wipro Spectra mind from 03/03/2003
• Worked as a CSA for 18 months
• Due to my performance, I was made a subject matter expert to handle queries, issues, escalations and OJT
• Have conducted process and audits across the floor and generating a report of the same to keep my superiors updated
• Was a part of the SIX SIGMA project to learn and derive the reasons of customer satisfaction and dis-satisfaction by live monitors and giving feedback to the advisors,
• Handling the team of 10 member’s conducting trainings to ensure understanding of product and process knowledge

Achievements:
• Was rewarded as the Best Advisor for soft skills & Customer Satisfaction
• Was promoted as Mentor
• Was awarded Yellow Belt certification for the CSAT project

Taj Lands End from 05/03/2001 (1.5 Years)
• Senior Order Taker in F&B (Food & Beverage)
• Back Office
• Reservations
• Sales & Marketing

Achievements:
• Was promoted as a senior order taker in a span of 9 months along with a salary double hike and tips share increase too.


• Skills and Interests: Reading books, Travelling, Cooking and learning new languages.





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