My teaching method is simple! I get to know your learning style first and after that, we can plan accordingly. Get to know any tutor you might want to work with, first. It must be a fit. And we can be one!
I have an MSc in Human Resources. Guess why? I can understand and help people! My extensive experience in communicating with over 120 nationalities taught me how to adopt and adapt different learning styles. Let's be a team! Whoo whoo!
Location: Woodbridge, Virginia
Email: (concealed information)
Human Resources Management specialist graduate with a passion for people and service excellence, I am seeking an opportunity to harness my unique mix of HR management and administration skills, and 5 years of previous experience in the customer service and competitive airline industry.
Human Resource Management; Customer Service Management; Administrative Assistance;
Recruiting; Employee Relations; Coaching and mentoring;
MASTER’S DEGREE – HUMAN RESOURCE MANAGEMENT –
OPEN UNIVERSITY – UK
BACHELOR’S DEGREE – JOURNALISM, MEDIA AND COMMUNICATIONS–
BABES BOLYAI UNIVERSITY
COURSES AND CERTIFICATIONS
Professional English Certification 2009
Radio Station Journalist
First-Class Leadership Course 2017
Customer Service Specialist Course 2018
Flying Nanny Certification 2015
• Early Childhood Development Instructor
Safety and Emergency Procedures 2017
First Aid Certification 2018
ESOL Instructor 2019
Volunteer specialist – 2019 Girls on The Run – Northern Virginia
Administration Volunteer 2018 – Holy Family Church, Dale City, VA
FRONTLINE AND MEMBER SUPPORT – SAM’S CLUB (WOODBRIDGE – VA)
11/2019 – PRESENT
Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members; processing memberships, upgrades, and credit accounts; encouraging membership renewals; participating in sales and marketing events; completing and maintaining marketing recaps and other required documentation. Membership goals are met on a daily basis due to my ‘can do’ attitude and implemented work ethics.
CEO’S ADMINISTRATIVE ASSISTANT – CONFIDENTIAL
08/2017 – 03/2018
Coordinated meeting and event logistics for senior management, including executives and board of directors;
Designed PowerPoint presentations for monthly divisional meetings with top-level executives;
Planned and executed corporate meetings, lunches and special events for groups of guests and employees;
Scheduled large-scale corporate meetings and events and recorded meeting minutes
Served as point of contact for data acquisition and research;
Wrote and distributed executive meeting agendas and minutes to department heads and executive team members;
Represented the CEO to executive clients, VIPs, investors and board.
CUSTOMER EXPERIENCE PROFESSIONAL – BRISTOL AIRPORT (BRISTOL, UK)
02/2017 – 08/2017
Improved productivity by providing CSR performance feedback for corrective action;
Worked with external business representatives to address customer needs;
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders;
Upheld privacy and security requirements established by the airport's regulatory agencies;
Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions;
Evaluated benefits for each caller to determine service needs and address concerns;
Cultivated impactful relationships with customers by delivering product knowledge to drive business development;
Investigated technical issues using knowledge base and personal experience to complete timely resolutions;
Achieved top satisfaction, retention and referral rankings on a consistent basis.
FIRST CLASS CABIN CREW – ETIHAD AIRWAYS
(ABU DHABI, UAE)
12/2012 – 02/2017
Experienced program management while governing regulations and programmatic processes in multiple countries (U.S., U.K., U.A.E., Egypt, Australia, Germany, France, Belgium, China, Singapore, South Korea);
Managed, directed and ensured successful service and delivery processes;
Key knowledge of service management resulting in central management of team being monitored, influenced and championed;
Ability to apply capital planning and investment strategies in order to evaluate and establish sound practices; resulting in 75% employee efficiency;
Encrypted and digitally signed documents;
Experience in analytical and evaluative methods to gather and analyze data to promote sound decision-making;;
Dealt with high-profile clients on a daily basis;
Coached junior employees;
Observed activities of employees to evaluate work performance;
Prepared evaluation reports on the performance of employees;
Analyzed records and prepared reports of personnel activities - Interpreted company policies and practices for workers;
Served beverages and food items and provided key information about offerings to passengers during flights;
Ensured that prompt communications were distributed between the flight deck and the cabin crew; Comforted and provided reassurance to VIP passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
FINANCIAL ADVISER – BRD GROUPE SOCIETE GENERALE (SIBIU, ROMANIA)
06/2008 – 06/2009
Meet with loan applicants to identify their needs and collect information for loan applications;
Analyze active loan files on a regular basis and recommend solutions to speed up the loan process;
Complete loan contracts and teach clients on policies and regulations;
Interview applicants to define financial eligibility and establish debt payment plans;
Monitor and update account records;
Submit loan applications in a timely manner;
Prepare detailed loan proposals;
Reject loan applications and explain deficiencies to applicants.
Respond to applicants’ questions and resolve any loan-related issues;
Operate in compliance with laws and regulations.
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